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Webinar: Sharpening Your Supervisor’s Skills

February 9, 2017 12:00 pm
February 9, 2017 1:30 pm
Laurie Silvey

Taught by Dr. John Kalaras Register
| Quality Training Institute, Inc.

Would you trust a new med school grad to perform open-heart surgery on you? Would you retain a new law school grad to defend you in a racketeering case? Would you expect a new police cadet to patrol the streets alone? Of course not.

As well intended as these professionals may be, they lack specific skills and training to perform these highly intense and risky tasks. And yet, managers will promote the best performers of a department to supervisor and wonder why most fail their first year on the job.

This Supervisor’s Training Boot Camp is designed to effectively grow a supervisor’s management skills, using proven management techniques and powerful strategies needed to become a stronger, more confident and efficient leader.

Areas addressed during the training:

• Best ways to Transition from doing to managing
• Handling conflict and Root-Cause Analysis
• Do’s and Dont’s of supervisors
• Time Management
• Team building Skills, Rules & Benefits
• Creating a sense of urgency and respect in the workplace
• Creating harmony vs balance
• From Groups to Teams
• Implementing change and overcoming resistance
• Effective communication
• Maximization vs Optimization
• Controlling waste
• Instilling a sense of commitment and Trust
• Handling customer complaints
• Working with Empowerment vs Delegation
• Effective departmental meetings

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