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Webinar: Quality Business Fundamentals

Start:
April 5, 2016 12:00 pm
End:
April 5, 2016 1:30 pm
Cost:
59/79
Organizer:
Laurie Silvey
Phone:
217-522-5512
Email:
lsilvey@ilchamber.org
Venue:
online

Taught by Dr. John N. Kalaras & Richard Heller Register
| Quality Training Institute

This webinar is designed to give the fundamentals of quality and introduce basic techniques of defining and implementing quality in an organization. We will talk about the significance of sustainable quality in the workplace and life. Additionally we will show practical techniques on how to instill quality and methods to verify it.

Our best way of describing practicality and quality is “when the customer returns and the product doesn’t.” You will learn how to do things right the first time and most importantly, how to meet and exceed client expectations. Specifically, we will discuss:
-Defining Quality & Continuous Improvement
-Listing the benefits of Quality
-Measuring Quality costs & poor quality cost
-Performing value-added activities
-Basics of Lean Six-Sigma & Visual Factory
-8-Wastes & 5-S of Quality
-Pillars of Quality
-Quality Gurus philosophies
-Achieving “Buy-In”
-Access Quality-Measurement of Quality Reliability
-Utilizing Measurement Tools

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