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Webinar: Implement Change in your Organization Effectively

Start:
January 24, 2017 12:00 pm
End:
January 24, 2017 1:30 pm
Cost:
90
Organizer:
Laurie Silvey
Phone:
217-522-5512
Email:
lsilvey@ilchamber.org
Venue:
online

Taught by Dr. John N. Kalaras Register
| Quality Training Institute

Change is fundamental, inevitable and can be scary for most business. Someone needs to be the champion for change, whom others can turn to during times of uncertainty and doubt.

In this webinar you’ll learn how value-added change activities are great tools for sustainable improvement. Strategies such as, how to welcome change, overcome resistance to it, design the change portfolio and multi-step process, along with the following practical exercises comprise the main topics of the webinar:
• Understanding Personal vs. Organizational Change
• Sustainable Change-Participants’ buy-in
• Design the 12 elements of the change portfolio
• Implement the 15 steps in the change process
• Becoming an effective ambassador of change
• Calculating the cost of change vs. no change & impact on ROI
• Deal with change resistance
• Effectively play the role of a change trainer
• Understanding and managing “Change and Conflict”
• Utilizing empowerment instead of delegation
• Welcome customer complaints and change

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