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Webinar: How to Implement Change in your Organization Effectively

Start:
July 13, 2016 12:00 pm
End:
July 13, 2016 1:30 pm
Cost:
59/79
Organizer:
Laurie Silvey
Phone:
217-522-5512
Email:
lsilvey@ilchamber.org
Venue:
online

Taught by Dr. John N. Kalaras Register
| Quality Training Institute, Inc.

Do you want to become an effective ambassador of change? In this webinar you will learn how value-added change activities may become a great tool for sustainable improvement. Techniques such as, how to welcome change, overcome resistance to it, design the change portfolio and multi-step process, along with practical exercises comprise the main topics of the webinar. In the webinar we will discuss:

-Understanding Personal vs. Organizational Change
-Sustainable Change-Participants’ buy-in
-Design the 12 elements of the change portfolio
-Implement the 15 steps in the change process
-Becoming an effective ambassador of change
-Calculating the cost of change vs. no change & impact on ROI
-Deal with change resistance
-Effectively play the role of a change trainer
-Understanding and managing “Change and Conflict”
-Utilizing empowerment instead of delegation
-Welcome customer complaints and change
-Challenge the comfort zone
-Implement change techniques
-Exercises, applications, simulations

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