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Webinar: How to Implement Change in your Organization

Start:
October 26, 2017 12:00 pm
End:
October 26, 2017 1:30 pm
Cost:
95.00
Organizer:
Laurie Silvey
Phone:
217-522-5512
Email:
lsilvey@ilchamber.org
Venue:
online

Taught by Dr. John Kalaras Register
| Quality Training Institute Inc.

Do you want to become an effective ambassador of change? In this webinar, you will learn
how value-added change activities may become a great tool for sustainable improvement.
Techniques such as, how to welcome change, overcome resistance to it, design the change portfolio and multi-step process, along with practical exercises comprise the main topics of the webinar.

In the webinar we will discuss:
• Understanding Personal vs. Organizational Change
• Sustainable Change-Participants’ buy-in
• Design the 12 elements of the change portfolio
• Implement the 15 steps in the change process
• Becoming an effective ambassador of change
• Calculating the cost of change vs. no change & impact on ROI
• Deal with change resistance
• Effectively play the role of a change trainer
• Understanding and managing “Change and Conflict”
• Utilizing empowerment instead of delegation
• Welcome customer complaints and change
• Challenge the comfort zone
• Implement change techniques
• Exercises, applications, simulations

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