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Fundamentals of Quality Workshop

October 22, 2015 9:00 am
October 23, 2015 5:00 pm
Laurie Silvey
Illinois Science & Technology Park
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8045 Lamon Ave., Skokie, IL, United States, 60077

Taught by John N. Kalaras, PhDRegister

This training session is designed to give the fundamentals of quality and introduce basic techniques of defining and implementing quality in an organization. You will walk away having learned the significance of sustainable quality in the workplace and life.
You will master practical techniques on how to instill quality and methods to verify it. Our best way of describing practicality and quality is “when the customer returns and the product doesn’t.” You will learn how to do things right the first time and most importantly, how to meet and exceed client expectations.

Part 1
➢ Define Quality & Continuous Improvement
➢ List the benefits of quality
➢ Measure quality cost / poor quality cost
➢ List quality dimensions
➢ Perform value-added activities
➢ List the 6M’s, 7-Wastes, 5-C’s
➢ Define C-R-D-A
➢ Identify quality areas in your organization
➢ Create a quality mindset and value oriented philosophy
➢ List conditions for sustainable implementation
➢ Identify organizational commitment to quality
➢ List criteria for performance excellence
➢ Align department goals & objectives with company vision
➢ List the 5 pillars of quality
➢ Apply Quality Gurus philosophies
➢ Become an ambassador of change
➢ Distinguish between change and organizational improvement
➢ Process capabilities
➢ Implement quality with innovation-creativity
➢ Identify needs for trust in workplaces
➢ Distinguish input Min-Output Max from optimization

Part 2
➢ Achieve “Buy-in” into quality mindset
➢ Develop 3-win philosophies
➢ Identify indicators that lead to quality acceptance
➢ Focus on goal achieving vs. tension relieving
➢ Develop confidence to achieve quality
➢ Access Quality-Measurement of Quality Reliability
➢ Utilize Measurement Tools


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